The way upfront pricing works is that when a passenger calls for a car, Uber will show them a final price, upfront. Uber will calculate this price on the longest, slowest possible route. But drivers will normally drive the shortest and quickest route, which is what they get paid for. Uber would pocket the difference and, in
the process, basically cut the driver out of a share of the fare that they had originally promised to them. So Uber drivers just started taking people the longest route, driving slowly and catching all the red lights, missing exits and turns, trying to milk the most money out of every trip.
Multiple phones at the Uber bum lot is also very common. Every city has it's share of Uber drivers and fraudsters who have multiple accounts, often bought for $1 on the dark net, that they rent out to other, often illegal, unqualified drivers with criminal backgrounds. Drivers at the airport leave phones, some rented for $5 a day, in the bushes or in the trunk of another driver's car. Uber/Lyft window stickers rent for $5 a day and hang tags for $10. Some Uber drivers do vomit fraud, or pick an argument, and cancel the ride or put people out on the side of the road telling them they have to call another Uber. Uber drivers are known to hide cell phones, purses, or luggage when the passenger isn't looking and then collect return fees to bring them back, or just sell their left behind laptop or cell phone to pawn shops or on the street. Uber and Lyft didn't care if there were 300 drivers in a parking lot that holds 200 cars, just as long as they had a driver, whomever, to pick up each passenger.
Drug dealers love Uber and Lyft. Whether the drug dealer is out driving or just using Uber for a mule, transporting drugs and prostitutes has never been cheaper. Now that drug dealer who doesn't own a car just has to download an app, use his momma's insurance card, and his cousin's license, picks up his new rental car and within a day or a few days he is are on the road looking for victims. The number of passengers killed by their Uber driver is amazingly huge. At least 19 in 2018 in the U.S. and probably more than that.Uber drivers take people to the airport and then go back and rob the apartment or house of the person they took, or has buddies in a robbing crew that do the breaking in while the Uber driver keeps Ubering.
Blind people and people in a wheelchair, the Uber driver just drives by and hits cancel. Ghost rides, where hackers in Pakistan set up trips on stolen accounts and sell them to Uber drivers, are a constant in every market Uber serves. The tips on those rides are great, so the shady Uber drivers love it, sometimes they just use a phone hack to spoof their GPS and they don't even have to burn any gas while they pull their dirty trick. Uber drivers with friends with fake phone numbers and emails who use Uber's $25 sign-up free rides, and Lyft's $50, to take free rides and sometimes even get a split of the money from the Uber driver criminal.
And of course, many Uber drivers would collaborate, signing out of their apps and turning their phones off, until they saw the surge go up on their second phone(the old second phone trick). Uber/Lyft at this point have no idea who is actually driving for them, and with no ethics or morals, no reason to care as long as they have credit cards they can charge. A $120 tip on a $10 ride, nobody asks any questions. And when a passenger does complain about a ride they didn't take or gets their credit card slammed with a huge amount, they just give refunds in the form of Uber ride credits. They never refund actual money, never.
In London, drivers are only allowed to change their profile photo when they're in one of Uber’s Greenlight Hub offices, so they have to be physically present in the in order to change their photo. But a lot of the scam drivers were able to use fake GPS apps where they could fool Uber’s computers into thinking they were in the office when they really weren't. They also paid companies to fake their English tests, or bought or printed up fake insurance cards, even creating fake insurance companies with phones that were answered as if the insurance company existed and they would confirm a driver's insurance.
An Uber spokeswoman told the Wall Street Journal in November that, "We see so many different flavors of fraud in different markets. We see Uber fraud every day, especially from the so-called Uber Tubers. We expect it."